Customer Support Representative - E-Commerce Marketplace

Job Title

Job Description Required Skills and Education
• High school diploma or equivalent required.
• Foundational knowledge and skills gained through relevant customer support experience.
• Strong problem-solving abilities and the capacity to resolve routine customer issues independently.
• Effective communication skills, with the ability to manage issues to resolution or proper escalation.
• Proficiency with support tools such as Google Sheets, Communicator, Agent Desktop, and Seller Hub preferred.
• Reliable transportation to and from the work location in Runnemede, New Jersey.

Job Responsibilities
• Demonstrate full competence in core buy/sell/billing workflows with minimal escalation support.
• Independently resolve routine to moderately complex customer issues while escalating complex concerns as needed.
• Assist customers with questions regarding account access, site navigation, listing completion, checkout, payments, billing, and seller growth.
• Take full ownership of assigned customer issues, managing them from initiation through final resolution.
• Provide guidance to newer team members once proficient in the role.
• Assist with operational needs during high-activity periods, such as auction closes and special events.

** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**