Workshop Technician

Important reminder: This job requires right to work in the UK
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As a Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer.

• Diagnosis of technical faults in customer products and agreeing on the best solution with customers
• Servicing and repair of customer products within your Decathlon Store
• Ensuring that your customers have the best customer service experience
• Stock management, ordering and control
• Business performance analysis
• Creatively developing and growing the workshop operation and customer base
• Delivery of workshop KPI’s

As a Workshop Technician, you will be required to work usual retail hours including some evenings and weekends.

• A sports fanatic at heart
• Bonus points for being Cytech certified, having previous workshop experience or having a knack for fixing bikes
• A master of creative solutions, spotting details others miss
• Smooth talker with top-notch people skills
• Customer service champ who loves going above and beyond
• Eager beaver for personal growth and helping others learn
• Tech-savvy enough to navigate the digital world
• Understanding of commerciality and how to grow and develop a business
• A passion for sustainability

• Pension contribution
• Healthy discounts on all Decathlon goodies and services
• Fun weekly Staff Sports/Activities
• Pedal your way to work with the Cycle-to-Work Scheme
• Dive into top-notch training at Decathlon Academy with a catalogue of physical training courses available
• Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by Smart Spending!
• A career pathway that is designed by you
• Being part of a team that enjoys repairing
• … and many more

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.