Hire Controller

Hire Controller

Location:

Rushden
Salary: to £37,000
Reporting to:
Depot Manager

Hours:

7:30am – 5:30pm (30-minute lunch break)
Purpose of the Role
To support the Hire Desk Team in efficiently managing the hire and off-hire of plant and equipment, ensuring excellent customer service, accurate administration, and smooth coordination between departments.

Key Responsibilities
Customer & Hire Management

* Manage the full hire and off-hire process for plant and equipment.

* Advise Hire Negotiators on pricing and specification details.

* Prepare and issue accurate quotes for every customer enquiry.

* Proactively follow up on quotes and support the sales team in securing business.

* Build strong relationships with customers through regular communication and occasional site visits.
Operational Coordination

* Liaise daily with the Service and Transport departments to ensure timely deliveries, collections, and maintenance.

* Manage all recharges accurately and in line with company procedures.

* Produce and maintain Hire Desk Revenue Reports and Customer Reports.

* Respond promptly to any hire-related customer queries, ensuring a professional resolution.

What You’ll Bring

* A proactive, driven, and organised approach.

* Strong teamwork and communication skills.

* Excellent attention to detail and the ability to work to tight deadlines.

* Confidence in managing multiple priorities in a fast-paced environment.
Qualifications & Experience

* Basic knowledge of heavy plant and equipment (essential).

* Computer literacy – training will be provided on internal systems.

* Previous experience in a hire desk, logistics, or construction support role would be an advantage