HR Team Leader

We're looking for a HR Team Leader to join our HR Shared Service Centre based in Rushden

Location: Rushden - Hybrid working available with travel to the office required 2-3 days per week
Hours: 37.5 hours per week - some flexibility on hours available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

As an HR Team Leader, you'll play a key role in supporting the effective management and development of a team of HR Administrators. You'll be the first point of contact for your team, providing guidance, coaching and day-to-day support while ensuring the delivery of an efficient, professional and customer-focused HR service. This role offers the opportunity to take ownership of operational activities, handle complex queries, and support high levels of engagement and productivity across the team.

As a HR Team Leader, you'll be working within the Employee Life Cycle team, supporting them in delivering exceptional HR administration services. Your day to day will include:

• Coordinating the delivery of daily tasks, ensuring work is distributed effectively and completed within deadlines
• Acting as an escalation point for complex queries whilst coaching and mentoring team members
• Monitoring the quality of work output against KPIs and SLAs, analysing performance and driving improvements
• Supporting the Team Manager with people management activities including performance management, absence management and employee wellbeing
• Building strong working relationships and fostering a positive, inclusive culture that demonstrates the Kier 9 Healthy Behavioural Framework

This role of HR Team Leader is great for you if:

• You have proven experience in managing a team and can demonstrate customer service excellence
• You have experience of high-volume administration, ideally in an HR Shared Service Centre environment
• You're comfortable working under pressure in a fast-paced, complex environment and can effectively communicate at all levels
  
  You have experience of Family friendly processes and TUPE activity
• You're enthusiastic, driven to create a positive working environment, and able to apply coaching within the workplace

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies.

You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

• HR Team Leader 2nd Line Job Description - October 2026.docx