Supervisor, Retail, Retail & Store Manager

Join to apply for the Supervisor role at White Stuff
.

Location:

Bedford, England, United Kingdom.

White Stuff was established in 1985 and now operates shops and concessions across the UK and internationally, selling women's and men's clothing as well as accessories and homeware. Our original prints, designed in house, and our attention to detail make us distinctly recognizable. We are sociable, talented, and not hierarchical; we encourage entrepreneurial ideas and accountability at all levels.

This 16‑hour contract role requires weekend availability. As a Customer Host Supervisor you support the Shop Manager to deliver outstanding customer experience, commercial, visual and operational standards, and to develop and train your team.

• Customer Experience
  • Lead by example and coach the team to ensure excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
  • Collect and protect customer information in accordance with data protection regulations, driving our email conversion and sign‑ups.
  • Introduce customers to, and champion within the team, multichannel shopping through endless‑aisle orders.
• Product Presentation & Visual Standards
  • Maintain high visual standards in‑store.
  • Support floor moves, mannequin, window displays and replenishment.
  • Understand the features of our product ranges, promote them within the team, and explain them to customers.
• Commercial Management
  • Make commercial decisions and be proactive with stock, promotions and opportunities to drive sales.
  • Coordinate promotions, incentives and key trading weeks including Customer Events, seasonal set‑up, sale launch and promotions.
  • Communicate shop KPIs to the team and motivate them to achieve targets.
• Team Management
  • Organise staff management processes such as Rotageek.
  • Engage the team using company resources (website, Looking White Stuff, Tea Room, email communications, window guidelines and brand posts) and ensure compliance with daily/weekly actions.
  • Create a positive atmosphere focused on sales and customer experience.
  • Motivate and recognize the team, live brand values and champion them internally.
  • Delegate tasks appropriately, prioritise work and seek opportunities to train and develop staff.
  • Assist with wellbeing initiatives and raise people queries to relevant teams.
• Operational Support
  • Process deliveries efficiently and ensure products are replenished and always available.
  • Supervise stock takes and audits, ensuring accurate reconciliation.
  • Handle daily transactional work, including paperwork, cashing up and use of in‑store systems.
  • Understand policies, procedures and health & safety responsibilities.
  • Support internal stakeholder visits and click‑and‑collect processes.
• Doing Good
  • Be aware of and support partner charities, ethical sourcing initiatives and environmental impact.

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• Two days paid per year to volunteer in the local community
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest‑free season ticket loan
• Pension Contribution

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.