Motor Claims Handler - Third Party Team

Motor Claims Handler - Third Party Team

Starting salary between £25,100 and £28,500 (depending on hours, skills and experience) plus additional benefits.

Our standard full‑time contracts are for 35 hours per week (with options for part‑time working). We also offer the option for a 40‑hour contract following your Team Leader's approval.

Due to the nature of this role, we will require full‑time training in our office for approximately 6 weeks.

Vary between 08:00 am – 08:00 pm Monday – Sunday (1 late shift per week, Saturday or Sunday rotation every 7 weeks with a lieu day during the week).

We currently have fantastic opportunities to join Aviva’s award‑winning Motor Claims Team! If you enjoy working in a fast‑paced environment, have an empathetic customer service style with an aptitude for sales, we would love to hear from you.

As part of the Third‑Party Capture Motor Claims team you will support Third Parties through making a claim when our own customer was at fault for the incident. You may contact them to articulate the benefits of using Aviva’s services, such as our repair network, or deal with queries they have during the process, building instant rapport and negotiating excellent outcomes.

• Ambitious personality, with a ‘can‑do’ attitude
• Ability to work in a fast‑paced environment, multi‑tasking and prioritising responsibilities
• Passionate about delivering excellent customer service
• Ability to identify what matters to Third Parties and confidence in sharing this with your team
• Effective telephony skills, with the ability to negotiate, handle objections and achieve excellent outcomes

• Starting salary between £25,100 and £28,500 based on a 35‑hour week, or pro‑rated up to £32,570 if you prefer a 40‑hour week, depending on location, skills, experience and qualifications
• Generous pension scheme – Aviva will contribute up to 14% of your pension allowance
• 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through the Matching Share Plan and the Save As You Earn scheme
• Supportive policies, including parental and carer’s leave
• Flexible benefits, including sustainability options such as cycle‑to‑work
• Three paid volunteering days to help others
• Well‑being support and tools

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Even if you don’t tick every box, we still encourage you to apply. We consider all forms of flexible working, including part‑time and job shares.

We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working, spending around 50% of their week in the office, combining flexibility with time together.

We’d love it if you could submit your application online. If you require an alternative method, please contact us. For more information, take a look to learn more about working at Aviva.