Customer Claims Handler

Location: Rushmere St. Andrew

Location:

Blackburn Full-Time | Permanent Join a Business That Puts People First Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re currently recruiting for a proactive and empathetic Customer Claims Handler to join a well-established and growing legal services organisation. This is a fantastic opportunity to build a rewarding career within a professional environment, where your communication skills and attention to detail will have a direct impact on client outcomes.

The Role:

What You’ll Be Doing As a Customer Claims Handler, you’ll act as the key point of contact for clients, supporting them throughout their journey with professionalism and care. Taking ownership of enquiries and working towards positive outcomes for clients. Delivering a professional, customer-focused service while maintaining high standards of quality and compliance. Identifying and escalating issues where appropriate. Providing clear, accurate information and resolving client queries.

Maintaining accurate client records and updating case management systems. Managing and progressing client claims throughout the claims journey. Handling inbound and outbound calls, emails and client enquiries.

About You:

What You’ll Bring We’re looking for someone who thrives in a fast-paced environment and enjoys building strong client relationships. Experience on the phone – incoming and outgoing calls (2 years desirable but not essential) Good communication skills – verbal and written Basic admin skills – the role involves updating claim files and CRM system Confident and resilient Ability to handle difficult conversations Experience in finance/ claims/ legal sectors desirable but not essential Awareness of compliance and regulatory standards (advantageous) What’s in It for You?

Salary - £27,000 In Office role - 9am - 5pm (Monday - Friday) Employee Assistance Programme (EAP) Perkbox membership – access to a wide range of employee discounts 23 days holiday  8 bank holidays, increasing with length of service Pension contributions Life insurance (death in service) Private medical insurance after 1 year of service Company social events twice a year Paid volunteering days Your birthday off every year Interested?

If you're looking to take the next step in your career within a professional and supportive environment, we’d love to hear from you. Apply today or get in touch to find out more.