Technical Quality Manager

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The Technical & Quality Manager will serve as the site’s technical subject matter expert (SME) on process, process controls, and quality testing/standards. Reporting directly to the Plant Manager, this role is responsible for all quality, analytical, and process-related activities at the plant. The position ensures compliance with industry standards, supports continuous improvement initiatives, and supports both internal teams and external customers in achieving the highest standards of product quality, compliance, and performance.

• Ensures a safe, compliant workplace by leading by example
• Applies technical expertise to reduce safety hazards and risks in the plant

• Ensure compliance with all relevant product specifications, ASTM, and UL standards.
• Oversee raw material quality programs, including incoming inspections, testing, and Corrective & Preventive Actions (CAPAs).
• Manage and maintain quality management systems, documentation, and audit readiness.
• Develop, implement, and enforce plant quality policies, procedures, and standards.

• Apply specialized expertise in quality and process control to ensure products meet stringent quality standards, reducing defects and improving reliability.
• Leverage customer-facing role to capture the Voice of the Customer (VOC), address pain points, and ensure products always meet Fitness for Use (FFU).

• Act as the site’s technical SME for manufacturing processes, process controls, and product testing.
• Identify inefficiencies in production, implement corrective actions, and drive process improvements that reduce waste and increase productivity.
• Lead process capability initiatives by supervising process engineers, with the goal of reducing variation and minimizing disruptions that affect output and product quality.
• Champion the identification and deployment of best practices across the plant and broader organization.
• Oversee all trials for process improvement, raw materials, and new products. Includes pre-trial coordination, training, post-trial testing, and wrap-up report.
• Support troubleshooting of complex technical issues, identifying root causes, and implementing sustainable solutions.
• Serve as the primary technical resource to Sales teams for product performance, quality issues, and customer complaints.
• Participate in customer site visits, technical discussions, and joint problem-solving activities.

• Provide training and mentorship to staff on quality standards, procedures, and process control methodologies.
• Build a skilled workforce capable of sustaining high performance in quality and process management.

• Lead and develop the Technical & Quality team, ensuring training, coaching, and performance management are in place.
• Monitor quality KPIs, report performance trends, and implement corrective measures when targets are not met.
• Quality & Process Control Pillar Leader

• A bachelor's degree in Engineering, Quality Assurance, Manufacturing, or a related field is preferred
• A minimum of seven years of experience in manufacturing quality or process engineering, preferably in building products or the roofing industry, is required
• Strong knowledge of ASTM/UL standards, quality systems, and process control methodologies (SPC, Six Sigma, etc.) is required
• Proven ability to lead cross-functional teams and manage customer-facing technical discussions is required
• Excellent problem-solving, analytical, and communication skills.

Through the responsible development of innovative and sustainable building products, Certain Teed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name Certain Teed. Today, Certain Teed is a leading North American brand of exterior and interior building products, including…