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Customer Service Representative
Job in
Rustenburg, 0202, South Africa
Listed on 2026-08-25
Listing for:
Enaex
Full Time
position Listed on 2026-08-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
- Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions.
- Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience.
- Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints.
- Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives.
- Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures.
- Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency.
- Ensure timely communication of order status and delivery updates while maintaining clean, accurate order data for effective execution.
- Investigate and resolve customer concerns, ensuring proper follow-up and closure; escalate serious issues to management with full documentation.
- Continuously evaluate service processes, recommend enhancements, and contribute to efficiency initiatives.
- Prepare regular reports and presentations to support operational and management decision-making.
- Uphold company policies, SHE standards, and compliance frameworks across all activities.
- Foster strong, trust-based relationships with customers and key stakeholders to reinforce loyalty and long-term engagement.
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