Virtual Helpdesk Technician

About the Role

Our client is looking for a highly skilled and motivated Virtual Helpdesk Technician to provide essential technical support to their remote workforce. This position is crucial for ensuring the smooth operation of IT systems and resolving technical issues promptly, allowing employees to work productively. You will be part of a dedicated remote IT support team, offering assistance with hardware, software, and network connectivity.

The ideal candidate possesses strong technical aptitude, excellent troubleshooting skills, and a commitment to delivering exceptional remote IT support.

• Provide Tier 1 and Tier 2 technical support to end-users via remote access tools, phone, and email.
• Troubleshoot and resolve issues related to operating systems, software applications, printers, and network connectivity.
• Install, configure, and deploy software and hardware remotely.
• Manage user accounts and permissions within Active Directory.
• Document technical solutions and create knowledge base articles for common issues.
• Monitor IT systems for potential problems and proactively address them.

• Minimum of 3 years of experience in an IT support or helpdesk role , with a focus on remote support.
• Strong knowledge of Windows and macOS operating systems and common business applications.
• Experience with remote desktop tools and IT support ticketing systems .
• Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP).
• Excellent problem-solving skills and the ability to explain technical concepts clearly to non-technical users.
• Must have a stable high-speed internet connection and a dedicated, ergonomic workspace.

• Competitive annual salary and performance bonuses.
• Comprehensive medical, dental, and vision insurance.
• Paid time off and company holidays.
• Opportunities for certifications and professional development in IT.
• A collaborative remote IT team environment with excellent support resources.