Technical Support Technician - On-Site

Our client, a rapidly expanding IT solutions provider, is seeking a skilled Technical Support Technician to join their established team in Rustenburg, North West . This is a full-time, on-site position where you will be responsible for providing high-level technical assistance to clients and internal staff. You will diagnose and resolve hardware, software, and network issues, ensuring minimal disruption to operations.

The ideal candidate possesses a strong understanding of IT systems, exceptional troubleshooting abilities, and a commitment to providing outstanding support. This role offers the chance to work with diverse technologies and contribute to the smooth functioning of critical business systems for a reputable organization.

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues, addressing user requests and identifying root causes.
• Provide technical support and guidance to end-users, both in person and over the phone/remote access tools.
• Manage the setup and support of new user accounts and equipment.
• Perform regular maintenance and updates on IT systems to ensure optimal performance and security.
• Document all issues, resolutions, and procedures accurately in the IT ticketing system.
• Collaborate with the IT team on system upgrades, migrations, and network improvements.
• Monitor system performance and identify potential issues before they impact users.
• Provide training to end-users on new software or system functionalities as needed.
• Ensure compliance with IT policies and security best practices.

• Proven experience as a Technical Support Technician or similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP) and network hardware.
• Proficiency in using remote desktop tools and IT support ticketing systems.
• Excellent diagnostic and problem-solving skills with a keen eye for detail.
• Strong communication and interpersonal skills to effectively interact with users of varying technical expertise.
• Ability to work independently and as part of a team in a structured environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• Must be able to work full-time at our Rustenburg, North West location.
• A proactive approach to identifying and resolving potential IT issues.

• This role offers a competitive annual salary and the opportunity to work with a professional and dedicated IT team.
• You will gain exposure to a wide range of technologies and enterprise-level IT infrastructure.
• Our client provides a stable and secure working environment with opportunities for professional development and training.
• Contribute to the efficient operation of a significant business within the North West region.
• Access to company resources and tools necessary for success.
• This position provides a clear career path within the IT support field for dedicated individuals.