Branch Manager

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager
, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

• Store Performance:
  Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution:
  Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floor walks, and checklists to guarantee pristine store standards.
• Team Empowerment:
  Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control:
  Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion:
  Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

• Education:
  
  Matric certificate.
• Experience:
  
  3 to 6 years of retail experience.
• Core Competencies:
  
  Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills:
  
  Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).