General Assistant

Duty

Location:

Rustenburg, North West, South Africa

Job Level: OPS 4

Applicant Scope: External Applications Only

Occupational Category: Retail Operations, Visual Merchandising, Facilities Housekeeping & Customer Support

In a fast-paced commercial retail and trade depot setting in Rustenburg, the General Assistant (OPS
4) provides the essential operational muscle that bridges inventory receiving, floor presentation, customer support, and loss prevention. High-volume retail stores depend on immediate stock placement, precise pricing, and flawless safety compliance to maintain sales velocity and brand reputation.

The General Assistant ensures that products move seamlessly from back-of-house receiving to sales floor racking, fully aligned with store planograms. Operating on the front line of customer engagement, this post addresses inquiries, maintains clean and safe shopping aisles, and rigorously enforces safety standards under the Occupational Health and Safety Act (OHSA).

• Direct Customer Support: Proactively greet customers entering assigned aisles. Guide clients to specific product locations, explain basic product features, and recommend complementary items to drive basket value.
• Query Resolution: Address customer queries regarding stock availability, pricing, or product specifications. Handle client concerns with empathy and a “can-do” attitude, escalating unresolved or complex disputes to the Floor Supervisor or Store Manager immediately.
• Queue & Aisle Assistance: Support customer loading for bulky or heavy merchandise (e.g., building materials, hardware, or wholesale bulk packs), ensuring safe handling into trolleys or customer vehicles.

• Planogram Execution: Unpack newly received stock and arrange items strictly according to store layout plans and visual planograms. Ensure correct product facing, shelf depth, and brand positioning.
• Bulk Racking & High-Bay Safety: Merchandise bulk storage areas safely. Stack heavier products on lower shelves and secure high-bay racking stock using proper shrink-wrapping and pallet positioning.
• Shelf Price Labeling: Audit shelf talkers, barcode tags, and promotional tickets daily across assigned aisles. Immediately print and replace missing or inaccurate labels to prevent price discrepancies at Point of Sale (POS) checkout.
• Aisle Hazard Clearance: Keep all customer walkways clear of wooden pallets, unpacking boxes, plastic strapping, and litter. Immediately clean up liquid spills or broken merchandise to eliminate slip and trip hazards.
• Facilities Maintenance Schedules: Execute scheduled hygiene tasks as assigned by management. Complete, sign, and display verification checklists for staff canteens, restrooms, and shower facilities on rotation.
• Fixture Maintenance: Wipe down display shelving, dump bins, and product packaging to maintain a clean, professional retail appearance.

• Personal Protective Equipment (PPE): Wear required safety gear at all times, including steel-toe safety boots, high-visibility vests, and protective gloves during stock handling.
• Damage & Shrinkage Control: Inspect incoming and displayed goods for damaged packaging, leaks, or expiration dates. Segregate damaged items and report them promptly to the Store Manager to process stock write-offs.
• Safety Hazard Reporting: Inspect racking systems, ladders, and lifting equipment for structural defects. Report unsafe customer behavior or internal security risks to floor management immediately.

Performance Area
Standard Operating Target
Metric /…