Learnership: Northwest

Ziyana Business Consulting and Training | Full time

Rustenburg, South Africa

Our client is recruiting learners for a Retail Industry Learnership available across all nine provinces. If you’re eager to gainvaluable skills and start building your career in retail,

Duties/Learning Areas:

• Ensure that full ranges of products are on the shelves atall times and neatly presented.
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• All out of stock queries from customers must be followed upon, in line with the customer service out of stock list and ensure they aredealt with in a timeous manner.
• Ensure delivered stock and/ or stock pulled from thestoreroom are stored and packed in the correct space.
• Ensure merchandise displays, labels and pricing are correctat all times and report all price discrepancies to management.
• Ensure the storeroom organised, neat and tidy.
• Keep up to date with new product knowledge to effectivelyassist customers.
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
• Assist with back shopping when required.
• All merchandise must be handled carefully to prevent anylosses.

Customer Transactions:

• Transact all purchases – receive, verify and processes allpayments such as cash, cards, vouchers, coupons and any other acceptablepayments.
• Exchange merchandise for customers and accept returnedgoods by customers when authorised to do so by the Frontshop Leader.
• Process all loyalty cards including those of acceleratedpartners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Ensure all line voids and price changes are approved andsigned by a Frontshop Leader and/ or Retail Store Assistant.
• Ensure accurate cash flow at all times.

Stock Control:

• Facilitate rotation of stoke on a regular basis and adhereto stock control procedures.
• Report low stock levels, items that are out of stock,damaged stock and expired stock to management.
• Assist with the counting of stock files and generalstocktaking.
• Identify and report damaged and expired stock immediatelyto management.
• Assist with the loading and off-loading of stock when needed.
• Ensure boxes are flattened after unpacking stock and takento the designated area.

Customer Service:

• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Ensure that outgoing stock/ items/ scripts are scanned andpaid for.
• Keep daily takings (cash, cheques, vouchers, card slips,line voids and incomplete dockets) inside the till drawer until they are placedin the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.

General:

• Housekeeping must be in accordance to company standards.
• Adhere to Company Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Company uniform and personal appearancepolicy

• Essential:
  Grade 12 – Matric or Senior Certificate
• Advantage:
  Certification in Retail Business Management
• Advantage:
  Minimum 1 year work experience within Retail
• Be able to work retail hours
• South African citizen
• MIE, no criminal record and clear credit rating