Readvertisement Service Supervisor Field Service Global Grade 10

Key Output

• Achievement of cost centre financial targets and Key Performance Indicators
• Resolve internal customer queries
• Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply warranty policies and procedures, this includes warranty decisions and service warranty investigations
• Ensure outputs of service audits are achieved
• Apply Barloworld Equipment leadership philosophy
• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
• Competency development of team – one hour training
• On the job supervision – safety of team
• Reporting of team Key Performance Indicators and prospects
• Take ownership and manage all 2.6.1 appointment responsibilities.
• Management of Field Service Vehicle’s in area of responsibilities.
• Ensure CC/SOR compliance.
• Sound knowledge of welding.

Qualification, Experience and Competencies

• Grade 12
• Minimum of 6 years experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic/Earthmoving Equipment Mechanic) post apprenticeship or learnership experience
• Minimum of 4 years Field service mechanic experience with substantial troubleshooting exposure
• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines
• Well embedded machine specific technical knowledge and skills
• Sound interpersonal and communication skills
• Good technical report writing skills
• Basic business and financial understanding
• Computer literate and good business writing knowledge
• Good and experiences on Caterpillar machine and product knowledge