General Manager

General Manager at Dimension Hospitality

Job Location: Ruston, LA 71270

Position Type: Full Time

Salary Range: $85,000.00 - $89,000.00 Salary/year

Job Shift: Day

To manage a hotel’s operation and maintain established cost and quality standards in order to ensure superior service and maximize profits.

• Oversee all aspects of hotel operations, including front desk, housekeeping, and food and beverage services.
• Ensure guest satisfaction by addressing inquiries, resolving complaints, and providing personalized service.
• Manage and train hotel staff, fostering a positive and productive work environment.
• Develop and implement operational policies and procedures to enhance efficiency and service quality.
• Monitor financial performance, including budgeting, forecasting, and cost control measures.
• Collaborate with marketing teams to promote the hotel and increase occupancy rates.
• Ensure compliance with health and safety regulations and maintain a clean and safe environment for guests and staff.
• Other duties as assigned.

• Computer skills: word processing, spreadsheet, familiarity with brand‑specific Property Management System(s).
• Excellent communication, presentation, organization, time management, and listening skills.
• Analytical skills for measuring business potential and value to the hotel.
• Ability to successfully interact with all levels of customers and hotel management.

• Interview, select and train associates.
• Set and adjust associates’ rates of pay and hours of work.
• Direct the work of associates.
• Appraise associates’ productivity & efficiency to recommend promotions or other changes in status.
• Handle associate complaints.
• Discipline associates.
• Plan the work and determine the techniques to be used.
• Apportion the work among associates.
• Determine materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked & sold.
• Control the flow and distribution of materials or merchandise and supplies.
• Provide for the safety and security of the employees or the property.
• Plan and control the budget.
• Monitor or implement legal compliance measures.
• Customarily and regularly direct the work of at least 2 or more full‑time associates or their equivalent.
• Authority to hire or fire other associates or make recommendations regarding their status.

• Develop new programs to increase guest satisfaction and operational excellence.
• Prepare the annual hotel budget.
• May deviate from established procedures to modify strategies that will enhance revenues effectively.
• Develop short‑term and long‑term financial and operational plans for the hotel that support overall company objectives.
• Investigate complaints and maintain product and service quality standards by conducting ongoing evaluations and initiating corrective action.
• Make independent choices to develop sales action plans and evaluate trends to modify strategies that enhance revenues.

• Ability to speak and hear in English; adequate vision.
• Frequent sitting, walking, standing. Frequently lifts/carries up to 10 lbs. Manual dexterity and motor skills required.
• Walk extended distances.
• Able to work overtime and irregular hours.

• Continually works in normal office conditions and in close proximity to others.

Education: Bachelor’s degree in Hotel Management or related field is preferred.

Experience (Required): Minimum 3–5 years as a General Manager in a branded hotel (Marriott/Hilton/Hyatt) with strong background in operations, sales and marketing.

Licenses/Certifications: Valid driver’s license and ability to drive to customer appointments.

• Director

• Full‑time

• Management and Manufacturing

• Hospitality