Room Attendant

Job Description:

Room Attendant

The role of a Room Attendant is to ensure the cleanliness and maintenance of guest rooms and public areas in accordance with established standards and procedures. A Room Attendant is responsible for providing a comfortable and safe environment for guests, ensuring their satisfaction during their stay.

• Clean and maintain guest rooms and public areas, including dusting, vacuuming, making beds, changing linens, replenishing amenities, and emptying trash.
• Ensure all surfaces, furniture, and fixtures are free from dust, stains, and debris.
• Report any damaged or missing items in guest rooms to the Housekeeping Supervisor or Manager.
• Follow established procedures for the use of cleaning chemicals and equipment to ensure safety at all times.
• Respond promptly to guest requests, concerns, or complaints, and ensure that appropriate action is taken to resolve any issues.
• Stock and maintain housekeeping carts and storage areas with supplies and amenities.
• Maintain a high level of knowledge regarding the hotel's facilities, services, and local attractions to effectively assist guests.
• Adhere to all health and safety regulations and practices, including proper handling and disposal of biohazardous materials.
• Maintain a professional and courteous demeanor when interacting with guests and colleagues.
• Cooperate and communicate effectively with other departments to ensure maximum guest satisfaction and efficiency.

• Proven work experience as a Room Attendant, Housekeeper, or a similar role in the hospitality industry is preferred.
• Ability to work independently or as part of a team with minimal supervision.
• Strong attention to detail and organizational skills.
• Physical stamina to stand, walk, and perform repetitive tasks for extended periods.
• Availability to work flexible schedules, including weekends and holidays.
• Excellent communication skills in English; knowledge of additional languages is a plus.
• Professional appearance and positive attitude.
• Basic knowledge of health and safety regulations and procedures.
• Familiarity with cleaning chemicals and equipment usage.

A Room Attendant plays a vital role in creating a pleasant and memorable experience for hotel guests. They contribute to the overall cleanliness and ambiance of the establishment, ensuring guest satisfaction and loyalty.