IT Help Desk - Part-Time

Technologix is always looking for individuals who possess not only IT skills, but the skills required to provide senior level consulting. Those skills include technical expertise, leadership, communications, both verbal and written, and professionalism. If you like solving a variety of complex IT problems and working with highly motivated and committed people, then Technologix is the right place for you.

Quarterly Part-Time in Ruston, LA - Entry Level

Open to current Louisiana Tech University students

We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.

An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed.

Your goals will be to build value for clients that will help protect the company’s character and business.

• Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket
• Follow Technologix standard operating procedures (SOPs) during training and production phases of employment
• Complete remote troubleshooting through diagnostic techniques and pertinent questions
• Discover the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unsolved issues to the next level of support personnel
• Provide detailed information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on / elevate any client feedback or suggestions to the appropriate internal team
• Identify and suggest possible improvements to procedures

• Actively pursuing a degree in Cyber Engineering, CIS, or related field
• Some experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and solve basic technical issues
• Proficiency in English
• Excellent verbal and written communication skills
• Customer-oriented and cool-tempered
• Must be eligible to work in the US without sponsorship