Assistant Banking Center Manager

Summary

Assists Banking Center Manager in daily management and operation of the Banking Center; assumes Manager's responsibilities in the absence of the Banking Center Manager; and exemplifies and encourages Core Values by performing the following.

include the following.

• Manages the Banking Center in the absence of manager.
• Manages operational processes and controls to ensure the banking center maintains a high level of quality as it relates to customer information and compliance standards.
• Assists in the delivery of quality customer service through personal contact with customers and prospects and adherence to approved quality standards.
• Assures effective utilization of staff, objective performance evaluations, and operational/audit quality of all employees.
• Mentors or assigns qualified mentor for all new Retail Bankers assigned to Banking Center for training. Ensures compliance with Retail Banker Mentoring Program standards.
• Oversees the coordination of communications to staff regarding all operational issues in the absence of manager.
• Collaborates with manager to conduct sales meetings as needed.
• Meets Banking Center performance standards in areas such as operating loss control, banker's levels of performance, Bank Secrecy Act, bank security, compliance with established policies and procedures and all other aspects of banking center operations.
• Supports and promotes sales and service activities of staff, including opening new accounts and operating a cash drawer/recycler if necessary.

• May perform duties of Loan Officer, Personal Banker, Relationship Banker or other operational positions.

May directly supervise one to ten employees of the Retail Staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include assisting with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems.

Analytical and Design - Collects and researches data;
Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner;
Works well in group problem solving situations;
Uses reason even when dealing with emotional topics.

Interpersonal Skills/Customer Service - Maintains a high level of confidentiality;
Manages difficult or emotional customer situations;
Responds promptly to requests for service and assistance;
Meets commitments.

Oral and Written Communication - Listens and gets clarification;
Responds well to questions;
Writes clearly and informatively;
Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views;
Contributes to building a positive team spirit;
Able to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed.

Leadership and Managing People - Exhibits confidence in self and others;
Inspires and motivates others to perform well;
Provides regular performance feedback;
Develops subordinates' skills and encourages growth;
Delegates work assignments.

Quality Management - Looks for ways to improve and promote quality;
Demonstrates accuracy and thoroughness.

Diversity and Ethics - Promotes a harassment-free environment;
Works with integrity and ethically.

Organizational Support - Follows policies and procedures;
Completes administrative tasks correctly and on time;
Supports organization's goals and values;
Supports affirmative action and respects diversity.

Judgment and Motivation - Exhibits sound and accurate judgment;
Supports and explains reasoning for decisions;
Includes appropriate people in decision-making process;
Makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities;
Uses time efficiently;
Organizes or schedules other people and their tasks.

Professionalism - Responds well under pressure;
Treats others with respect and consideration regardless of their status or position.

Safety and Security - Observes safety and security…