Customer Service​/Service Advisor

Overview

The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Duties include greeting customers, helping them determine repairs and costs, maintaining knowledge of services, and updating customers on repair status. Pay Range: $16.00 - $25.00 per hour depending on qualifications and experience.

• Paid vacation
• 401K and matching contributions
• Health, dental, and vision insurance
• Short- and long-term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with Pay Activ (access to earned but not yet paid wages)
• And much more!

• Greets customers promptly and provides friendly, competent customer service.
• Coordinates the service center's scheduling and workflow.
• Creates estimates and work orders, finalizes payments, follows cash handling policies, orders parts, and collects for all jobs.
• Answers customer questions about service outcomes and consults with Technicians as needed.
• Understands marketing and sales strategies to finalize all transactions.
• Consults with Technicians about needed repairs and communicates those needs with the customer.
• Increases industry knowledge of products and services.
• Communicates customers’ needs to Technicians and vice versa.
• Maintains all customer‑facing items clean, stocked, and up to date.
• Receives merchandise, stocks, and updates pricing for showroom products.
• Understands the Boss Shop Warranty process.
• Assigns work to all technicians within company guidelines.
• Adheres to all company safety policies and procedures.
• Reports for work in a timely manner when scheduled.

• Assists with other duties as assigned.

• This position has no supervisory responsibilities.

• Retail or guest service experience preferred.

• Valid driver’s license and insurance to drive.
• Working knowledge of parts inventory.
• Completes Service Advisor New Team Member Training within first 90 days.
• Proficient computer use.
• Reading, writing, and math skills.
• Positive, enthusiastic attitude.
• Flexible with change and ability to adapt.
• Excellent communication skills.
• Flexible schedule – may require weekends and evenings.
• Reliable transportation and phone.
• English language proficiency (if applicable).
• Delivers friendly, courteous, prompt customer service.
• Works cooperatively with other team members.

The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job, including occasional lifting of up to 50 lbs., frequent standing, walking, use of hands and fingers, reaching, talking, hearing, and occasional climbing or balancing.

Entry Level

Full‑time

Customer Service