Customer Service Representative - SYGMA - Ruther Glen, VA

Customer Service Representative - SYGMA - Ruther Glen, VA

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Job Summary This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

• Answer all incoming concerns/needs from all customers
• Key pick-up request
• Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut‑off
• Communicate regularly with the AE (account executives) and customers.
• Manage the same‑day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

• High school diploma or equivalent.

• 1 year prior outside food service sales coordination or customer support experience
• Preferred:
  Previous call center experience

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

• Entry level

• Full-time

• Other

• Truck Transportation