Pharmacy Technician

Pharmacy Technician role at CVS Health

At CVS Health, we are focused on transforming health care and making our company a great place to work. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise. They help ensure prescriptions are filled promptly, safely, and accurately while providing exceptional patient service.

• Live our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at each pharmacy workstation (e.g., production, pick‑up, drive‑thru, and drop‑off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care, offering immunizations and other services at the register and over the phone, and resolving patient problems.
• Complete basic inventory activities, such as accurately putting away medication deliveries and completing cycle counts, returns‑to‑stocks, and waiting‑bin inventories.
• Contribute to a high‑performing team, embrace a growth mindset, and seek opportunities to expand clinical and technical knowledge to better assist patients.
• Remain flexible for scheduling and business needs, and volunteer to travel to stores in the market to work shifts as needed.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles, ensuring patient safety and privacy.
• Deliver additional patient health care services (e.g., immunizations, point‑of‑care testing, and volunteering to staff off‑site clinics) where allowable by law.

• Complete additional licensure and training to obtain Technician Immunizer status and support preparing and administering vaccines.
• Educate patients about the importance of vaccines and refer questions to the Pharmacist‑on‑duty.
• Monitor and respond to adverse reactions; report adverse reaction events per public health requirements.
• Review, collect, and document patient information for each applicable patient.
• Monitor and manage vaccine supplies.

• Comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which may include age, education, and licensure/certification.
• If no state minimum age is mandated, be at least 16 years of age.
• If no state minimum education is mandated, have a high school diploma or equivalent, or be actively enrolled in high school or a high‑school equivalency program.
• State‑level licensure and national certification requirements vary by state— to learn more.

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus
  • Concentrate on a task over time and pivot quickly between tasks to meet patient and business needs.
  • Confirm prescription information and label accuracy to ensure patient safety.
• Customer Service and Team Orientation
  • Actively look for ways to help people in a friendly manner.
  • Notice and understand patients’ reactions, responding appropriately.
• Communication Skills
  • Use verbal and written communication to interact with patients and colleagues.
  • Utilize active listening: give full attention, ask questions, and avoid interrupting inappropriately.
• Mathematical Reasoning
  • Use math to solve problems (e.g., calculating total tablets, daily supply, and bottles needed).
• Problem Resolution
  • Identify challenging interactions and choose the best course of action.
• Physical Demands
  • Be mobile and remain upright for extended periods.
  • Lifting, scanning, and bagging items; reaching overhead; repetitive finger work.
  • Move and lift items up to 20 lbs occasionally; up to 10 lbs frequently; and minimal force for other tasks.
  • Communicate verbally for detailed instructions and receive oral information.
• Any additional tasks as directed by Supervisor or Manager.

• 1–3 years previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service…