Medical Receptionist - Pediatrics - Physician Practice

MEDICAL RECEPTIONIST - PEDIATRICS - PHYSICIAN PRACTICE

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HMH Physician Services, Inc. – Rutherford, New Jersey

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

The Medical Receptionist provides reception and clerical services under the supervision of the practice manager and physician(s) for patients and visitors of the practice. Services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties. Must be willing to travel within 30 minutes of home and float to various locations.

• Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately.
• Greets patients and visitors promptly, courteously, and helpfully. Conducts oneself in a friendly manner, by smiling, making direct eye contact, and making patients and visitors feel welcome and important.
• Assists patients with the sign‑in process. Responds promptly to patient needs.
• Supports financial responsibilities, including staying abreast of reimbursement and billing procedures, accurately verifying information on Audit Journal, preparing bank deposits and credit card batches, and signing and dating completed daily cash receipts.
• Monitors general office supply inventory and equipment, works with team members to determine supply needs, notifies Practice Manager or designee when supplies are low, and initiates ordering of needed supplies and equipment.
• Manages patient check‑in process: obtains and verifies required demographic information (date stamp and/or copy insurance card), collects copayment and any applicable balances, verifies insurance eligibility, obtains necessary referrals, ensures completion of appropriate paperwork including face sheet, ABN, and HIPAA forms, and accurately enters demographic information in the billing/computer system.
• Manages patient check‑out process, ensuring accurate and timely completion in a friendly manner, reviewing charge slip, posting charges and payments into system, collecting current and past‑due balances, and scheduling future appointments.
• Promotes patient satisfaction by providing excellent service through friendly and helpful interactions. Communicates potential patient satisfaction issues to direct manager.
• Maintains efficient and accurate filing and record‑maintenance system.
• Assembles new patient folders, retrieves and returns records according to protocol.
• Adapts work schedule to meet the needs of the practice. Works additional hours as requested to maintain adequate coverage. Willing to cross‑cover when necessary. Clocks in at designated start time and manages time effectively to prevent unapproved overtime.
• Serves as a pre‑loader for the EMR system.
• Other duties and/or projects as assigned.
• Adheres to HMH organizational competencies and standards of behavior.

• High School diploma, general equivalency diploma (GED), and/or equivalent programs.
• The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability, exceptional teamwork focus, dedication to continuous education, and a passion for delivering high‑quality care.
• Must be able to travel to various locations.

• Prior receptionist or clerical experience in a medical office.
• Epic experience.
• CPR certification.

Minimum rate of $19.33 per hour. HMH is committed to pay equity and transparency. The posted rate is a reasonable estimate of the minimum base pay for this role and may be higher in the final offer based on market data, experience, education, certifications, skill level, geographic location, internal equity, budget, and grant funding.

In addition to the base compensation, HMH offers a comprehensive benefits package for full‑time…