General Manager

Shift:

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

SUMMARY:

Plans, organizes and administers service and operational programs and activities, including lab, services, field and related areas for a large facility that may include service centers and small bolt-on laboratories; provides expert professional assistance to corporate management staff in service, operational and related matters. Groups are typically multiple to broad and very complex to specialized in nature.

ESSENTIAL FUNCTIONS:

• Develops and directs the implementation of goals, objectives, policies, procedures and work standards for the facility(s); directs the preparation and administration of the budget.
• Develops, implements and oversees all services and operational initiatives, programs and systems; includes all business units.
• Responsible for strategic direction of the services and operational function for the group; includes multiple to broad groups.
• Plans, organizes, administers, reviews and evaluates the activities of assigned staff.
• Directs and participates in operational, monthly and cross functional meetings; ensures compliance with federal, state, local, and institutional standards, regulations and policies regarding operational and services in the handling of internal and customer related issues; areas are very complex to specialized
• Provides recommendations to executive management for improvement of the organization's policies, procedures and practices on service and operations matters.
• Anticipates and resolves litigation risks; investigates incidents and exposures; provides remediation recommendations.
• Compiles, analyzes and reports of operational and service metrics to senior leadership.
• Manages special projects by identifying issues and priorities; communicates and coordinates, and evaluates results.
• Maintains currency of regulations, industry trends, current practices, new developments, applicable laws, and legislation.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in chemistry, biology, operations, or a closely related field; AND seven (7) years of managerial experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Required Knowledge:

• Expert principles, practices and techniques of service and operational administration; groups are very complex to specialized in nature.
• Administrative principles and practices, including goal setting, program development, implementation and evaluation, and the management of employees; includes multiple or broad areas.
• Advanced principles and practices of developing teams, motivating employees and managing in a team environment.
• Principles and practices of budget development and administration.
• Applicable service and operational laws, codes and regulations.
• Computer applications and systems related to the work.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Advanced principles and techniques of providing effective oral presentations.
• Advanced principles and practices of program planning, development and evaluation.
• Principles and techniques of making effective oral presentations.
• Correct business English, including spelling, grammar and punctuation.

Required Skills:

• Planning, organizing and administering a comprehensive and broad services and operational support functions.
• Effective and efficient management of programs and staff.
• Training others in policies and procedures related…