Customer Service Advisor

We are looking for a customer service advisor to join our small and rapidly growing friendly internet service business. Your day-to-day responsibilities will include the following:
Answering customer enquiries via the telephone Monitoring and responding to customer enquiries via email Monitoring and responding to customer enquiries via webchat / social media Liaising with wholesale network providers to deliver services to our customers Enquiries of the following nature would be expected:
Sales and product enquiries Taking orders from customers Installation bookings and triaging installation issues Billing and payment enquiries Troubleshooting technical issues with broadband and home networking Squirrel is a customer focused organisation; we are all about delivering an excellent experience to our customers at all stages of the customer journey. We believe the ideal candidate would have the following skills:
The ability to be friendly and fun with customers, breaking the usual scripted experiences of calling an internet service provider. The ability to understand and advise on which of our service packages are suitable for our customers in an engaging, helpful and dynamic way. The ability to understand how our internet services are delivered, and to be able to explain the process to customers so they know what to expect.

The ability to troubleshoot, installation, and technical issues. Whilst the role is not a technical role, a candidate with the following knowledge would be at an advantage:
Understanding of different internet technologies such as ADSL, VDSL, GPON and P2P fibre Understanding of home networking, Wi-Fi and Mesh Wi-Fi systems Ability to troubleshoot networking, device and Wi-Fi issues. Initially the role will be office based whilst in training, however once you've got the ropes there is flexibility to work remotely for some of the time if desired. Full and part time candidates will be considered.

Evening and weekend shifts will be required.