Transport Coordinator

C.S Ellis (Group) Ltd is a 4th generation family-run Logistics company, celebrating 92 years in business in 2025 and going from strength to strength. Operating from three locations in the East Midlands, we have an excellent reputation built on generations of experience and combine traditional values with customer service and professionalism.

We are a fast-growing third-party logistics provider committed to delivering seamless supply chain solutions to our clients across diverse industries. With a focus on efficiency and customer satisfaction, we pride ourselves on being a trusted logistics partner.

We now have a great opportunity for a highly organised and experienced Transport Coordinator (09:30 to 18:30) to join our team based at our South Luffenham site.

The primary responsibility is to ensure the transport plan is executed as planned by the Planning team. The Transport Coordinator will also be the lead on planning and executing the night trunking plan and will manage the night driving team key activities include liaising with drivers, customers and the wider logistics team to ensure the effective and efficient transportation of products.

The role is key in supporting the Planning Manager, Transport Planner and ensuring customers service excellence.

Key Responsibilities / Tasks

• Ensure that the daily route planning is executed and any deviations from schedule dealt with accordingly and communicated to key stakeholders.
• Assist with effective route planning, helping monitor and manage daily driver resource allocation of night trunking.
• Liaise with customers to ensure high standards of communication are maintained and that customer expectations are always met.
• Partner with the Warehouse team to achieve the smooth transport of goods from warehouse to end point using available fleet.
• Ensure that collection requirements are met, liaising with the pad staff with loading and unloading. Loading manifests being kept up to date.
• Complete the driver manifests and delivery notes, ensuring instructions are accurate and addressing any discrepancies.
• Ensure the Transport Management System is up to date and used to its full capacity.
• Support the management of agency/subcontractor drivers, ensuring they’re legally compliant whilst on assignment, working with the FORS & Compliance Supervisor to ensure all insurances and compliance measures have been considered.
• Effectively communicate with the transport team, across the office as well as drivers working remotely.
• Raise all customer concerns in line with the structured complaints process.
• To uphold the Company values, key behaviours and promoting the seven Cultural behaviours outlined in this document
• This list is not exhaustive and will evolve as the role does

Job Knowledge

• Proven experience in a transport coordination role, with a strong understanding about business processes and contracted SLAs.
• Strong problem-solving skills and logical approach to issues that arise in the customer contract.
• Strong interpersonal, influencing and negotiation skills.
• Ability to analyse data and make informed decisions to improve transport function processes through KPIs.

Leadership & Communication

Ability to create and maintain strong working relationships, both internally as well as externally with customer representatives.

Customer Delivery

Ensuring a world-class customer experience through demonstrating the company values and having a solid ground of knowledge of the individual customer requirements and SLAs.

Compliance

Have an awareness of the regulations around logistics, and how these influence the delivery to the customer.

Health & Safety

Role model behaviours and expectations with being the escalation of health & safety matters, target on iHASCO, Riskex and Take
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What you can expect in return:

• Competitive salary (based on experience)
• Quarterly Company Bonus Scheme *
• 22 days holiday, plus public holidays, plus option to buy up to 4 additional days *
• Additional days for long service *
• Health Cash Plan, covering everyday healthcare costs including dental, optical, physio etc.*
• Income protection insurance *
• Life assurance
• Discounts and lifestyle benefits, offering discounts on a wide range of retailers, groceries, cinemas, gym memberships etc.
• Wellbeing benefits, including an employee assistance programme, eye care vouchers, pension advice services, and a cycle-to-work scheme