Teller, Customer Service​/HelpDesk

Citizens Teller

Join to apply for the Citizens Teller role at Citizens
. Salary starts at $19.00 per hour and can rise to $22.30 per hour. The position is full‑time and requires a blend of customer service, technical support, and financial transaction handling.

• Greet customers in the lobby and establish a welcoming environment.
• Advise customers on using the mobile app, ATMs, and other digital banking tools.
• Assists with simple transactions, providing personalized financial guidance.
• Identify and discuss customers’ financial goals, directing them to appropriate Banker support.
• Educate customers on Citizens products and benefits, answering questions and addressing concerns.
• Follow all financial policies, procedures, cash-handling protocols, and applicable state and local regulations.

• Meaningful work and strong relationships—help customers with life‑changing decisions.
• Community commitment—4 hours paid volunteer time per year, matched donations up to $1,000.
• Career growth—promotions, coaching, and development opportunities.
• Exceptional benefits—medical, dental, vision, 401(k) with match, tuition assistance, mental health programs, and more.

• High School diploma or GED.
• Minimum 6 months of transaction processing experience (cash and/or digital).
• Minimum 1 year of customer‑experience experience recommending products.
• Strong listening, communication, and problem‑solving skills.
• Customer‑centric focus and ability to build long‑term relationships.
• Comfortable with digital technology to support business goals.
• Willingness to work branch hours, including weekends and evenings.
• Complete a video interview assessment within 7 days of receiving the link.

• 1 year of transaction processing experience.
• Motivation to collaborate with teammates, business partners, and specialists.
• Process‑oriented, energetic, detail‑oriented, and capable of multitasking.

• Hours per week: 40
• Work schedule varies with branch needs; may include weekends and evenings.

The salary range is $19.00 - $22.30 per hour, based on work location and experience.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all applicants without regard to age, ancestry, color, citizenship, disability, gender, genetic information, marital status, veteran status, national origin, pregnancy, religion, sexual orientation, or any other protected category.

Citizens offers a customer‑centric culture, community engagement, meaningful work, and robust career development. Join our supportive and collaborative workforce to accelerate your potential and maximize growth.