Certified Optical Assistant

Certified Optical Assistant – Community Health

Location:

Rutland, VT

Community Health is a primary care network that provides nationally-recognized programs, focusing on wellness, dental, behavioral health, and pediatric specialties. With walk-in Express Care and a culture rooted in community and quality health care, we support both insured and uninsured patients. We are an equal opportunity employer and offer a team-oriented, collaborative work environment for close to 400 employees across eight locations in Rutland and southern Addison counties.

The Certified Optical Assistant plays a crucial role in supporting the optical team and delivering exceptional patient care. This position involves assisting with patient interaction, optical measurements, eyewear dispensing, and pre-exam testing. The ideal candidate will help patients navigate frame and lens selection, provide education on eyewear options, and ensure a seamless experience from start to finish. With certification and strong customer service skills, you will contribute to overall success by ensuring patient satisfaction, accurate record-keeping, and efficient operations.

• Greet and assist patients in selecting appropriate eyewear based on prescription, style preferences, and budget.
• Educate patients on different lens options, coatings, and frame materials to help them make informed decisions.
• Provide guidance on proper eyewear care, maintenance, and cleaning.
• Perform routine pre-examination tests, such as visual acuity, visual fields, pupil distance, GDx, and refraction measurements.
• Accurately record and document patient medical history, optical prescriptions, and test results.
• Enter patient data into the system for seamless follow-up.
• Assist with fitting, adjusting, and ensuring proper alignment of eyeglasses for comfort and functionality.
• Make necessary adjustments to frames and lenses for the best fit and appearance.
• Teach patients how to use contact lenses.
• Maintain up-to-date knowledge of optical products, including frames, lenses, and lens coatings.
• Monitor inventory levels, track product usage, and help with ordering new stock as needed.
• Assist with patient check-in/check-out procedures, including verifying insurance information and processing payments.
• Schedule patient appointments and follow up with reminders for eyewear orders or follow-up visits.
• Maintain accurate patient records, including orders for eyewear, adjustments, and prescription updates.
• Provide exceptional customer service by addressing patient concerns, answering questions, and ensuring satisfaction.
• Follow up with patients regarding eyewear orders, delivery status, and necessary adjustments after purchase.
• Ensure all patient interactions and optical practices comply with healthcare regulations and company policies.
• Maintain a clean and safe working environment, adhering to all health and safety standards in the optical setting.

• High School Diploma.
• Be Certified or willing to become certified in the designated timeline upon hire.
• 1–2 years of experience in an optical or healthcare setting.

• Work-life balance.
• Generous time off.
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403(b) retirement savings plan with employer match and 100% vesting schedule.
• Comprehensive wellness program.

• Seniority level:
  Entry level.
• Employment type:
  
  Full-time.
• Job function:
  Health Care Provider.
• Industry: Hospitals and Health Care.
• Location:
  
  Rutland, VT.