Customer Service Specialist

As a team member, you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed.

As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalte issues when appropriate. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US:
Hiring Range in USD from $17.36 to $33.03 per hour; from: $36,100 to $68,700 per annum.