Mobile Associate - Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through the annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by helping customers pick up where they left off in their shopping journey (online, via Customer Care, or in-store), exploring individual needs, and providing hands-on demonstrations of technology. Use side-by-side selling to find personalized solutions beyond the basic device and service plan, including accessories and IoT devices.
  
  Approach service and sales needs with composure, integrity and compassion.
• Become skilled with and consistently use digital tools in interactions and onboarding to demonstrate coverage in the customer's neighborhood, explain how plans and services enable unlimited connectivity, and complete in-store training on the in-store experience, new skills, processes, systems, and reference resources. Maximize time on shift by learning about innovations in wireless and technology.
• Establish relationships with T-Mobile employees across channels to own the customer experience, resolve issues, identify and hand off small business leads, and support team initiatives to create an inclusive environment.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience;
  Retail experience preferred (Required)

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions (Required)
• Effective at balancing customer needs and performance goals (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and training pay is eligible. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.

Full-time and part-time employees have access to medical, dental and vision insurance; a flexible spending account; 401(k); employee stock grants and employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back-up care; childcare subsidy; tuition assistance; college coaching; short- and long-term disability; voluntary AD&D, life, and disability insurance; and voluntary long-term care insurance.

Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about benefits, visit

Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. If you need reasonable accommodation at any point in the application or interview process, please email Applic or call