Client Services Representative

** Responsibilities*
* ** Candidate MUST Reside in New York, New York.*
* This position is responsible for providing customer service to internal and external customers, by identifying the customer's needs and meeting those needs in relation to products and services.

+ Provide customer service by responding to all calls/requests for service, answering product and service questions, and following up on inquiries from customers.

+ Resolve product or service problems by listening, verifying customer's complaint, and identifying a solution or referring to management as needed.

+ Take orders from internal and external agencies via phone.

+ Using various computerized systems to enter, process and track customer orders, complaints, and patient information.

+ Prepare various reports.

+ Maintain accurate documentation of orders and files.

+ Release NYBC donor testing results to initiate product labeling process.

+ Manage all test results for internal and external customers.

+ Review and inputs information from donor forms.

+ Ensure appropriate follow-up by contacting necessary staff and relaying that information to customers.

+ Perform sample check
-in, creates invoices for customers and resolves inaccuracies in billing.

+ Perform confirmatory test result entries into BECS.

+ Process and confirm donors for HLA / Granulocyte specialty product request.

+ Import SAHH (Self Administer Health History) donor data into computer system.

+ Investigate, report and resolve unlinked SAHH donations and laptop failures. Open Service Now Tickets relating to SAHH issues.

+ Coordinate Product Hold Retrieval (PHR) with NYBC affiliates and customers.

+ Box and ship NYBC sample boxes/labels to testing customers.

+ Report ABORH discrepancies.

+ Generate Transportation delivery/pick up request.

** Qualifications*
* High School Diploma or equivalent;
One year of experience as a customer service representative in a call center environment is preferred.

** Competitive Pay:** $22.9753/hour

All salaries are pursuant to Local 1199 Collective Bargaining Agreement.

** Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations*
* ** Overview*
* Founded in 1964,
** New York Blood Center (NYBC)
** has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part ofNew York Blood Center Enterprises (NYBCe) (https://(Use the "Apply for this Job" box below).) , which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations.

NYBCe'sLindsley

F. Kimball Research Institute (https://) is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of blood borne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit nybc.org . Connect with us on Facebook () ,X () ,Instagram () , andLinked

In () .

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** Job Location s
** _US-NY-Rye_

** Job
** __

** Category
* * _Administrative/Clerical_

** Minimum Rate
** _ $22.9753_

** Maximum Rate
** _ $22.9753_

** Work Location Type
** _Remote_

New York Blood Center Enterprises is an equal employment/affirmative action employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, marital/or parental status, age, national origin, citizenship, disability, veterans status, or any other classification protected by applicable Federal, State, or Municipal Law.