Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. The role will manage the store during the Manager’s absence and/or on opposing shifts, leading the team in servicing customers.

Bilingual candidates encouraged to apply.

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution of programs such as related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, and more.
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak hours (lunch, late‑afternoons, evenings, weekends).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring members stay current on their training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Ensure telephone is answered according to company policy.
• Process all buy online/ship to store, hub‑to‑store, and DC add orders in a timely manner and contact customers upon shipment arrivals, as needed.
• Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and per procedure.
• Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using the correct payment methods, and ensure returned merchandise is processed or staged correctly in the returns area.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Make sure all team members comply with company policies, including posted work schedule adherence, approval of schedule changes by a member of management, and proper clock‑in/out.
• Perform all store opening/closing duties, including day‑end procedures, verifying/depositing money, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles.
• All other duties as assigned.

• Sales Specialist Training, Assistant Manager Certification, and RSS Certification.

• Certified Parts Professional Certification.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal‑opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require an accommodation during the application or employment process, please send an email to  or call 417‑862‑2674, ext. 68901, and provide your requested accommodation and position details.