Accounting Customer Service

Accounting Customer Service Assistant – Master Care, Inc.

Use your Experience to Truly Make a Difference! Join the Master Care team as an Accounting Customer Service Assistant. Master Care, Inc. is a Managed Services Organization (MSO) created to bridge medical and non‑medical services under California’s new CalAIM program. We provide services such as Enhanced Care Management, Housing Navigation, and Nursing Facility Transition.

The Accounting Customer Service Assistant plays a crucial role in ensuring customer satisfaction by providing support related to billing, account inquiries, and financial transactions. Responsibilities include managing customer inquiries, processing payments, maintaining accurate records, and collaborating with the accounting team to resolve any discrepancies.

Key responsibilities:

• Respond to customer inquiries via phone, email, or chat regarding billing and account issues.
• Process payments and refunds accurately and efficiently.
• Maintain and update customer records in the accounting system.
• Assist in resolving discrepancies and provide solutions to customer concerns.
• Collaborate with the accounting department to ensure accurate financial reporting.

Qualifications:

• High school diploma or equivalent.
• Degree or equivalent experience or certification in accounting or finance preferred.
• Previous experience in customer service and accounting roles.
• Quick Books or other similar accounting software experience.
• Excellent communication and interpersonal skills.
• Proficiency in accounting software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.

Benefits:

• Starting pay: $24–$26 per hour.
• Incentives.
• Medical, Dental, Vision, Life, 401(k), and PTO.
• All business mileage and expenses reimbursed.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other

Industries:
Hospitals and Health Care

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