Office Technician; Typing

OFFICE TECHNICIAN (TYPING) – California Department of Social Services

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This range is provided by California Department of Social Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Job Code #: JC-489818
• Position #(s): -007
• Working Title: Office Technician (Typing)
• Classification: OFFICE TECHNICIAN (TYPING)
• Salary Range: $3,829.00 - $4,794.00 A
• New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
• # of Positions: 1
• Work Location: Sacramento County
• Telework: Hybrid
• Job Type: Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities.

The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

We provide timely, independent and impartial due process hearings and produce timely, legally correct decisions. We maintain the integrity of the state hearing process, provide efficient administration of the state hearing process, communicate with counties, claimants, and others to achieve an efficient and effective state hearing process and identify and influence various issues that arise in the state hearings process that appear inconsistent with existing law or policy.

• Diversity. Equity. Inclusion. Accessibility. Belonging.
• We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.
• Community Engagement – We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.
• Empowerment – We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.
• Quality Services – We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.
• Data Defined Outcomes – We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Provide all necessary administrative support to the State Hearings Division and its Administrative Law Judges (ALJs) by: receiving and processing documents received via mail, fax/e‑fax, email, Secure File Transfer (SFT), verifying information, scanning documents to be added in to a shared database, sorting and organizing documents in preparation for entering hearing request data in the Appeals Case Management System (ACMS) and distributing to other bureaus.

Reviewing and processing requests for authorized representatives, withdrawal and postponement tasks in ACMS. Uploading documents, and applying notes to the hearing request or claimant's profile on ACMS.

Act as point of contact for Covered California, county representatives, claimants, and authorized representatives. Respond to inquiries or direct to appropriate party for response. Answering customer service mail line, distributing mail and covering the receptionist desk. Photocopy, file, fax, and secure disposal or storage of SHD documents. Perform other duties or special projects as required in support of the SHD.

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications. You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information…