Student Assistant

Working Title:

Field Technology Support Unit Student Assistant

Job Code #: JC-534699

Position #(s):

-950

Classification: STUDENT ASSISTANT

Salary: $3,167.00 - $3,480.00 A
$3,389.00 - $3,724.00 B
$3,623.00 - $3,988.00 C
$3,878.00 - $4,268.00 D

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location:

Sacramento County

Telework:
Hybrid

Job Type: Student Assistant

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities.

The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

It is the mission of the Community Care Licensing Division (CCLD) to promote the health, safety, and quality of life of each person in community care through the administration of an effective collaborative regulatory enforcement system.

The ITLB's mission is to serve as an essential liaison bureau that connects people through technology and bridges the gap between our stakeholders through meaningful partnerships. We collaborate with stakeholders, prioritize user needs, drive automation, and process improvement to enhance the efficiency and quality of CCLD operations. Across these efforts, ITLB provides technological solutions and support to the division, with ISD, to provide and develop innovative and high quality products and services to provide a better quality of life for our end users.

The mission of the Field Technology Support Unit (FTSU) is to provide timely and effective support for CCLD users of the Facility Management System (FMS). The FTSU strives to ensure that users have a smooth and efficient experience with FMS and can achieve their goals within the system.

CDSS Guiding Principles

Diversity. Equity. Inclusion. Accessibility. Belonging.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

Community Engagement

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

Empowerment

We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.

Quality Services

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

Data Defined Outcomes

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Under the direction of the Supervisor I and guided by business analysts, the Student Assistant is a vital support role within the Information Technology Liaison Bureau (ITLB) and provides support to the daily operations through data analysis, insight generation, and administrative assistance within bureau. The Student Assistant documents changes in data systems and participates in small-scale entry-level projects to enhance data system functionality.

The Student Assistant provides assistance in the design, implementation, and assessment surveys with advanced tools, contributing significantly to data-driven decision-making processes.

The Student Assistant aids in the development, implementation, and management of programs to support CCLD's strategies related to potential future data systems as well as learns about and follows the organizational policies, procedures, and guidelines used for CCLD.

The Student Assistant may generate project-related documentation and reports utilizing Microsoft Office Suite (Word, Project, Excel, Outlook, Visio, SharePoint), focusing on Excel spreadsheets with macros, pivot tables, and graphs for detailed project tracking. The Student Assistant may facilitate the development and maintenance of SharePoint sites for project collaboration, as well as provide first-level support to end-users.

The Student Assistant will assist in troubleshooting problems, guiding users through…