Customer Success Consultant- State Net

About our Team

Lexis Nexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long‑time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi‑model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

The State Net Solutions Consultant serves as a frontline customer‑support expert, partnering with clients’ government relations and compliance teams to help them achieve their strategic objectives. Acting as a trusted advisor, the Solutions Consultant works closely with the Client Manager to drive customer satisfaction, retention, and revenue growth across the assigned account base.

• Providing frontline customer support for State Net products, handling both reactive inquiries and proactive outreach and training.

• Partnering with the Client Manager to plan and conduct regular business reviews with clients.

• Understanding, analyzing, and documenting client‑specific needs, workflows, and objectives.

• Identifying upsell and cross‑sell opportunities and collaborate with the Client Manager to advance them.

• Creating and maintaining account‑level usage plans; monitor client engagement and adjust strategies to ensure active, effective product use.

• Proactively sharing customer insights and feedback with internal teams, especially regarding product performance, gaps, or enhancement opportunities.

• Guiding clients in navigating legislative and regulatory processes.

• Develop a deep understanding of client organizations to recommend appropriate solutions and product configurations.

• Demonstrating comprehensive knowledge of the State Net value proposition and competitive landscape to effectively differentiate the offering.

• Delivering product demonstrations, online training sessions, webinars, and phone‑based training.

• Utilizing all required tools, systems, processes, sales metrics, and reporting platforms.

• Meeting or exceeding sales goals, usage objectives, and other performance targets.

• Have 3+ years of proven sales, customer success, or training experience

• Have a Bachelor’s degree/equivalent experience

• Show great verbal and written communication skills

• Have excellent organizational skills and attention to detail

• Be able to collaborate effectively across teams

• Have the ability to build strong internal and external relationships

• Have the ability to travel to customers for onsite trainings and meetings (about 10% of time)

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long‑term goals.

• Health Benefits:
  
  Comprehensive, multi‑carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing:
  Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time‑off Programs
• Short‑and‑Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

U.S. National Base Pay Range: $52,800 - $88,000. Geographic differentials may apply in some locations to better reflect local market rates.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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