Marketing Operations Manager

XSIGHT Productions is looking for a Marketing Operations Manager to help build, manage, and continuously improve the systems that keep a fast-paced marketing and advertising agency running smoothly.

This is a hands-on role for someone who loves process, technology, organization, and making things work better . You’ll be responsible for developing the operational infrastructure that supports our teams—from project management systems and internal SOPs to workflows, documentation, reporting, automation, and day-to-day agency operations.

You’ll work across departments and partner closely with agency leadership, account teams, creative teams, production, and other internal stakeholders to create systems that bring greater visibility, accountability, consistency, and efficiency to the way we work.

If you’re the person who naturally asks, "Why are we doing it this way?" and then figures out a better way to do it, this could be the role for you.

You’ll have the opportunity to play a meaningful role in shaping how an agency operates behind the scenes . Rather than stepping into a rigid set of established processes, you’ll have the opportunity to build, improve, and influence the systems that support our people and our work. Your ideas will directly impact how teams collaborate, how projects move through the agency, and how efficiently we deliver for our clients.

You’ll work in a creative, collaborative environment where operational excellence isn't about adding bureaucracy—it’s about removing roadblocks so people can do their best work.

This is an opportunity to have a broad impact across the organization while working alongside teams that value creativity, innovation, collaboration, and continuous improvement.

• Take ownership over the ongoing development, administration, and optimization of the agency’s project management and client relations management platforms.
• Build and maintain project templates, workflows, forms, dashboards, automations, task structures, and reporting.
• Build and maintain sales/lead follow up processes within the CRM for the sales team to track on-going deals.
• Ensure the platform reflects the way our agency actually works and continues to evolve as our needs change.
• Improve visibility into project status, deadlines, workloads, priorities, and resource needs.
• Monitor system adoption and identify opportunities to improve utilization and accountability.
• Troubleshoot system and workflow issues and coordinate with software providers when needed.
• Lead training and onboarding for employees using project management and other operational systems.
• Offer on-going support, training and refresh sessions to all team members as needed.
• Ensure processes, systems and protocols are adhered to by all team members, and create protocols that prevent systems from being disregarded.

• Develop, document, implement, and maintain agency-wide Standard Operating Procedures (SOPs).
• Create clear, practical documentation for recurring processes and workflows.
• Establish consistent processes for project intake, prioritization, approvals, production, delivery, and project closeout.
• Partner with department leaders to document how work moves through their teams.
• Regularly review existing processes and identify opportunities to simplify, standardize, or improve them.
• Maintain a centralized and accessible library of current SOPs, templates, checklists, and process documentation.

• Help develop systems and processes that support the agency’s day-to-day operations.
• Improve communication, accountability, and visibility across departments.
• Identify workflow bottlenecks and work with teams to resolve them.
• Support employee…