Customer Success Associate

Customer Success Associate page is loaded## Customer Success Associate remote type:
Hybrid (8 days/month) locations:
USA - Sacramento, CAtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R0052976

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.
Responsibilities:
* Proactively support the onboarding process for new customers.
* Address and resolve a broader range of customer inquiries and issues.
* Assist with customer renewals and upselling opportunities.
* Monitor and analyze customer performance and engagement data.
* Provide intermediate-level training and guidance to customers.
* Ensure implementation schedules, targets, and budgets are met.
* Collaborate with internal teams on customer feedback to improve products/services.
* Document detailed customer interactions and updates in CRM.
* Identify potential areas for service/product improvement based on customer feedback.
* Maintain and enhance strong client relationships.

Skills:

* Enhanced Communication:
Improved verbal and written communication capabilities.
* Intermediate Problem-Solving:
Ability to tackle a wider range of issues.
* Analytical

Skills:

Basic analytical skills to track and interpret customer data.
* Technical-Technical Proficiency:
Stronger understanding of products/services.
* Advanced CRM:
More proficient use of CRM tools for streamlined customer management.
* Customer Focus:
Deepened empathy and focus on customer needs.

* Collaboration:

Enhanced team collaboration and coordination.
* Feedback Implementation:
Ability to implement customer feedback effectively.
* Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
* Employee must obtain a FinCEN n 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.
** Compensation:
** Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $45,100 - $61,700
** Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.
** Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and  2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing:
Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.
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