Customer Service Representative

Join to apply for the Customer Service Representative role at Bonney Plumbing, Electrical, Heating and Air

We are currently searching for Customer Service Representatives (CSR) to join our team in Rancho Cordova, CA
. As a CSR, you will be responsible for receiving inbound calls, initiating outbound calls to potential and current customers, introducing our products and services, and generating leads to contribute to our company's growth.

This range is provided by Bonney Plumbing, Electrical, Heating and Air. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr - $21.00/hr

Pay Range: $19.00-$21.00 an hour depending on experience

Please complete our Culture Index survey. All applicants must complete a survey. You can copy and paste this link for survey:

• Provide inbound/outbound telephone coverage, answer general product and service questions; explain company services.
• Schedule maintenance appointments for existing customers, follow up on appointments, etc.
• Accurately enter data into the operating system (Service Titan).
• Conduct outbound calls to prospective customers using a prepared script.
• Introduce and promote company products/services to generate interest and qualify leads.
• Build and maintain positive relationships with potential customers.
• Record and document all interactions and feedback for future follow-ups.
• Meet and exceed daily/weekly/monthly targets for call volume and lead generation.
• Manage large amounts of calls in a timely manner.
• Collaborate with team to transfer qualified leads for further follow-up.
• Set up appointments with customers who are interested in service.
• Other duties as assigned by the Company.

• Must have experience in a call center or customer service role in home services.
• Must have Service Titan or similar CRM experience.
• High School Diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in a fast‑paced environment and meet targets.
• Strong problem‑solving and negotiation skills.
• Goal‑oriented and self‑motivated.

• Medical, Dental, and Vision plans for you and your family.
• Vacation Pay, Sick Pay, and Holiday Pay.
• 401(k) Retirement Plan with company match up to 4%.
• Life insurance and accident insurance.
• Special Program Options: FSA & EAP.
• Referral Bonuses, Loan Program, and Employee Discounts Program.
• Ongoing Training for your Professional Development & Life Skills Courses.
• Uniforms and Uniform Laundering – Work Boot Allowance (for select roles).
• Tools and Equipment Provided (for select roles).
• Company Vehicle & Gas Card (for select roles).
• Company issued iPhone + iPad (for select roles).
• Fun company-sponsored events with lots of giveaways.
• Working in a energetic, collaborative, and fun environment.

For over 40 years Bonney Plumbing Electrical Heating and Air has been committed not only to providing high‑quality service to customers, but also to our team members. Through ongoing support and encouragement, we understand your need to grow professionally and personally and go the extra mile to make sure that happens. As a result, beyond our A+ rating from the Better Business Bureau, Bonney was named The Sacramento Business Journal’s “Best Place to Work.”

We are all about your future. Whether you’re ready to take on a new trade in plumbing, electrical, or HVAC, or you’re a veteran in the field looking for a chance to grow, it all starts here. Being a part of the Bonney team is more than just a job, it’s the opportunity of a lifetime.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other

Industries:
Consumer Services