Bilingual Service Center Rep
Listed on 2026-10-15
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, HelpDesk/Support -
Language/Bilingual
Bilingual, Spanish Customer Service
Join the Sacramento Service Center as the next Bilingual Service Center Representative! As part of the Operations team, you will be an integral part of accomplishing Covered California’s mission and main goals.
How You’ll Make an Impact –As the Bilingual Customer Service Center Representative, you will be responsible for directly assisting consumers with enrolling in health coverage. You will be able to gain experience working in systems such as Salesforce and the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS), as well as improve upon existing Microsoft Office skills. We are looking for someone who has at least two years of customer service experience, preferably in a call-center setting.
BilingualPositions:
Must be fluent in one of the following languages to be appointed to this position - Arabic, Armenian, Cantonese, Hmong, Korean, Mandarin, Russian, Spanish, Tagalog, Farsi or Vietnamese.
Pay Differential:If selected, incumbents will receive a call center pay differential and be compensated and additional $150 per month.
Bilingual Pay Differential:If selected, incumbents will have to pass a fluency exam. Once passed, incumbents will be compensated an additional $200 per month.
Final date to receive applications: 10/18/2026 @ 11:59 pm PST Required Documents:Application, Resume, and Statement of Qualifications (SOQ) Qualifications We’re Looking For:
- Moderate knowledge and use of Microsoft Office products (Outlook, Word, Excel)
- Experience in delivering professional verbal and written communication
- Experience providing customer service, specifically in a call center environment
- Experience with call center phone equipment and systems
CalHR Public Portal
Employee Benefits:Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit
Note:- New to state civil service employees are typically hired at the minimum of the salary range
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