Capacity Building Manager - California & Hawaii

Under the strategic direction of the Associate Director, the Capacity Building Manager is responsible for the development, coordination, and management of all continuing education (CE) and professional development programs for both the NASW California and Hawaii chapters. This role plays a vital part in realizing the chapters' mission by ensuring the delivery of high-quality learning experiences that enhance the capacity of social workers to provide clinically sound service and advocate effectively for systems change.

The Capacity Building Manager oversees the day-to-day operations of the EmpowerED platform and other revenue-generating professional development initiatives, ensuring alignment with Board of Behavioral Sciences (BBS) standards and the evolving needs of members in both states. This position works collaboratively with the Associate Director, subject matter experts, and internal stakeholders to develop course curriculum, manage presenter relationships, and deliver exceptional member services.

The Capacity Building Manager ensures that all offerings incorporate an inclusive and cultural humility perspective, uphold the NASW Code of Ethics, and reflect the diverse communities served by the chapters.

• Coordinates and oversees all aspects of the continuing education program for both the California and Hawaii chapters, including the EmpowerED platform, live virtual events, and in-person trainings.
• Manages the end-to-end process of course development and delivery, from initial concept to post-program evaluation.
• Contributes to the development and creation of course curriculum, ensuring alignment with continuing education requirements in both states and the evolving needs of members.
• Thoroughly reviews and monitors CEU presentation submissions, ensuring strict adherence to accreditation requirements, guidelines, and quality standards.
• Maintains meticulous documentation of course materials, presenter agreements, participant attendance, and evaluation feedback.
• Facilitates the timely and accurate distribution of certificates to program attendees.
• Analyzes program data, including enrollment trends, evaluation feedback, and revenue performance, to inform strategic planning and continuous improvement.

• Collaborates with the Associate Director to develop strategies for expanding the chapters' professional development portfolio and increasing revenue from CE programs.
• Identifies emerging topics and trends in social work practice to develop relevant and timely course offerings.
• Researches competitor offerings and market trends to ensure the chapters' programs remain competitive and meet member needs.
• Contributes to the development of marketing strategies in collaboration with the Membership & Communications department to promote programs and maximize participation.

• Forges collaborative partnerships with internal and external stakeholders, including subject matter experts, trainers, and university partners.
• Recruits, vets, and onboard qualified presenters and content developers for CE programs.
• Manages presenter communications, contracts, and materials to ensure a seamless experience for all contributors.
• Works with the Member Engagement Managers to coordinate sign-in sheets and certificates for program participants at live events.

• Ensures all presentations, topics, and continuing education offerings utilize an inclusive and cultural humility perspective, uphold the NASW Code of Ethics values, and reflect the diverse communities served by the chapters.
• Stays abreast of changes in continuing education…