Field Service Engineer - Sacramento

Field Service Engineer (Sacramento / San Francisco)

Will be responsible for meeting daily service repair needs and driving customer satisfaction through service excellence, exercising judgment within defined procedures and practices, compliance with field service technical standards, monitoring of field service policies, and travel requirements.

Job Scope

• Meeting daily service repair needs and driving customer satisfaction through service excellence.
• Exercising of judgment within defined procedures and practices to determine appropriate action.
• Compliance of field service technical standards is required.
• Monitoring of field service policies, procedures, standards, and company to policies and procedures is mandatory.
• Requires travel on short notice; overnight travel may be required depending on service region requirements.
• Service is provided Monday through Friday, typically between the hours of 8 a.m. and 5 p.m., occasionally requiring extended workdays.

Key Responsibilities

• Maintain inventory of parts and supplies
• Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
• Manage an expense account, service tools and spare parts inventories.
• Interface daily with internal and external customers
• Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
• Meeting departmental expectations regarding the following:
• Response time
• PM completion rates
• Service callbacks
• Customer Satisfaction Survey Results
• Other duties as assigned.

Education, Experience and Qualifications

• Associate's Degree AS, AA, BS Electronics, or demonstrated equivalent required
• 1+ Years Experience in one of the following:
  Field Service, In-house Biomed, Customer facing role required
• Knowledge of electronic measuring equipment
• Ability to work with a team
• High mechanical aptitude and good problem solving/communication skills
• Fluency in English as well as local language of the residential country is required
• Valid Passport or eligibility required required

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at  or to request an accommodation. The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job.

It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations. Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.#J-18808-Ljbffr