Service Manager | Medical Devices

Internally based Service Manager position (NOT in field), will manage the Biomedical Technology Department + team outcomes to achieve company goals.

• This medical device company has been supporting surgeons, doctors and clinicians for over 80 years and has grown into a worldwide manufacturer and distributor of some of the best medical technology in their niche space.
• This organisation combines their expertise in medical devices with software solutions to achieve integration in the hospital operating theatre environment and to support clinical procedures and resource management.

• This internally based Service Manager position (NOT in field), will manage the Biomedical Technology Department and team outcomes to achieve company objectives and provide high-quality service to customers, leading the team with customer centricity at the foundation for ANZ.
• The role will schedule work assignments and coordinate service activities including analytics for performance and provide customer centric technical support, troubleshooting and repair of medical equipment to customers.
• Even though a management role, this role is hands‑on, leading by example, you will carry out functional tests, diagnose faults and carry out repairs on products both in-house and at customer sites (mainly in-house).
• You will develop service systems including standard operating procedures to take the company to being compliant with ISO
  13485 and you will ensure all activities are conducted in a safe manner and that all operations and outcomes conform to AS/NZS
  3551 and ISO
  9001 policy.
• You will optimise workflows through the department to maximise efficiencies and manage repair of equipment, equipment acquisition and calibration.
• You will coordinate with technical service engineers, international technical groups, and external contractors to ensure customer issues are resolved in a timely and effective manner and accurately estimate the cost of service and prepare quotations where necessary.
• You will ensure customers are notified at appropriate workflow stages and where international return/repair is necessary, ensure equipment being returned is properly prepared and documented.

• Previous experience in leading a small on‑site engineering team, managing service departmental capability and competency, in the medical device industry.
• Tertiary qualifications in electronics, electrical engineering or biomedical engineering (with electrical subjects) is essential.
• Excellent knowledge of biomedical equipment, including the operation of and use of biomedical test equipment and strong electronic skills including understanding common circuits and component‑level electronic troubleshooting skills.
• The ability to read and understand schematics and the ability to carry out fine electronic and mechanical repairs including complex soldering tasks.
• Technical equipment fault‑finding skills will be highly regarded.
• An understanding of hardware including modules, power supplies and control signal conventions.
• A solid understanding of operating systems, networking and programming objectives.
• Familiarity with hospital/surgical environments and Australian standards AS3551 and AS3200 is essential.
• Comprehensive knowledge of ISO
  13485 and transition to certification.

Interested? Please 'apply now' quoting reference number 3787. Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.