Field Service Manager | Medical Devices

THE COMPANY

• This medical device company has been supporting surgeons, doctors and clinicians for over 80 years and has grown into a worldwide manufacturer and distributor of some of the best medical technology in their niche space.
• This organisation combines their expertise in medical devices with software solutions to achieve integration in the hospital operating theatre environment and to support clinical procedures and resource management.

• This Field Service Manager role will manage the field-based Customer Solutions team to achieve company objectives and provide high-quality service to customers.
• The position will report on field-based service contract KPI’s and develop and maintain field-based reporting while ensuring the Customer Solutions team are meeting contractual obligations, along with combining field reports to create customer reviews.
• The role will optimise workflows through the Customer Solutions team to maximise efficiencies and work with the Customer Excellence Business Unit Manager to develop new field-based offerings for customers, such as service contracts.
• You will meet with customers to understand market field-based needs and survey stakeholders for customer satisfaction in relation to quality performance.
• You will develop service systems including standard operating procedures to ensure the organisation is compliant with ISO
  13485.
• You will maintain and improve service quality standards through regular monitoring and evaluation of services and comply with current legal and regulatory requirements.

• Tertiary qualifications in electronics, electrical engineering or biomedical engineering (with electrical subjects) are essential.
• Extensive knowledge of managing field-based service teams, in medical devices, minimum 5 years.
• Familiarity with hospital/surgical environments and Australian standards AS3551 and AS3200 is essential, with experience in SAP and Salesforce.
• Excellent knowledge of biomedical equipment, including the operation of and use of biomedical test equipment with strong electronic skills including understanding common circuits and component-level electronic troubleshooting skills.
• Technical equipment fault‑finding skills will be highly regarded.
• An understanding of imaging acquisition, common video/audio signal types, hardware and software modules is preferred.
• Comprehensive knowledge of ISO
  13485 and transition to certification.
• Excellent communication skills and customer focus.
• Industry experience in medical equipment systems and design is preferred.
• A current driver’s license and vehicle.

Interested? Please 'apply now' quoting reference number 3788. Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.