Loan Operations Specialist

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This position is responsible for supporting and overseeing the administrative and processing tasks related to the entire lifecycle of a loan, from application to payoff. They ensure all loan activities are processed accurately, timely, and in compliance with internal policies and federal/state regulations. The role is an integral part of the lending process, ensuring a smooth and accurate experience for both customers and internal staff.

• Loan Processing & Documentation:
  Reviewing loan files for completeness and accuracy, preparing loan packages and documents (e.g., using Laser Pro software), inputting data into core systems (Fiserv, F.I.S.), and ensuring proper and timely execution.
• Customer Service:
  Acting as a secondary point of contact for borrowers and a primary point of contact for colleagues, answering inquiries, and resolving issues related to the lifecycle of a loan, promptly and professionally.
• Collateral & Compliance:
  Collecting title work and insurance for adequacy; perfecting liens (UCC filings, titles); and ensuring all documentation meets regulatory guidelines (e.g., HMDA, CRA, Flood).
• Financial Transactions & Servicing:
  Processing loan payments, disbursements of funds, payoffs, and draw requests, as well as managing escrow accounts to track and pay for insurance and property taxes, and balancing general ledger accounts.
• Reporting & Auditing: Maintaining accurate electronic and hard?) Let's fix.