Care Coordinator I​/II, Enhanced Care Management

Care Coordinator I/II, Enhanced Care Management

Job Category: Direct Service

Requisition Number: CAREC
001646

• Posted :
  December 2, 2025
• Full-Time

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• High School Diploma or equivalent AND 2 years’ experience providing community engagement, community resources/linkage, or direct service support to youth & families
• AA Degree in social service, psychology, juvenile justice, sociology, child development or health/human services related field AND 1 year experience providing community engagement, community resources/linkage, or direct service support to youth & families
• Bachelor’s degree in social service, psychology, juvenile justice, sociology, child development or health/human services related field AND 1 year experience providing community engagement, community resources/linkage, or direct service support to youth & families

• Assess client needs in the areas of physical health; mental health; SUD; oral health; trauma-informed care; social supports; housing; vocational/employment; wellness; and referral and linkage to community-based services and supports.
• Collaboratively develops and implements the Individual Care Plan/Health Action Plan
• Offer services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
• Connect clients to other social services and support that are needed (e.g., community support group).
• With approval from supervisor, coordinate/advocate on behalf of client with health care professionals (e.g., PCP)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction Techniques, and Trauma-Informed Care principles.
• Work collaboratively with hospital staff regarding Transitional Care Planning
• Conduct outreach and engagement activities to facilitate linkage to the ECM program. Outreach and Engagement consists of phone calls, mailed information, and field visits.
• Accompany clients to office visits, as needed and appropriate.
• Evaluate progress and update goals.
• Arrange transportation
• Complete all documentation within the time frames established by the individual action plans
• Attend weekly staff/team meetings and supervision.
• Attend training as assigned (e.g., ACEs Certification)

• Performs all duties in a manner consistent with the principles and values of agency, while adhering to applicable professional codes of ethics, the agency’s policies and procedures, contractor requirements, and regulatory requirements.
• Model and communicate appropriate positive attitudes toward the agency’s Mission, Vision, and Values
• Work collaboratively with all agency programs and staff to provide support as needed
• Utilize and maintain calendar with all work-related details in order to manage time effectively and share calendar information with coworkers
• Participate in on-going training to expand and develop professional skills
• Perform other duties as necessary for the agency, as assigned

Employment at the Agency is terminable at-will, which means that employment may be terminated at any time, without cause or reason, by either the employee or the Agency. In addition the Agency may also demote, layoff, transfer or reassign employees at any time at its sole discretion without cause or reason.

The full salary range for this role is posted here. Offers made will fall within a portion of the range commensurate with equity factors such as experience and education.

• Strong written and verbal communication (Advanced)
• Ability to work mobile in a fast paced environment (Advanced)
• Ability to work independently (Advanced)
• Excellent time management (Advanced)
• Multi-tasker (Advanced)
• Flexibility in schedule (Advanced)
• Adhere to all confidentiality requirements (Advanced)
• Ability to use laptop computer (Advanced)

• Associates or better in Psychology or related field.
• Bachelors or better in Psychology or related field.
• High School or better.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.