Medical Back Office Supervisor

Description

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

Oversees the back office clinic operations to ensure the work flow runs smoothly. The Back Office Supervisor ensures adequate staffing levels for the back office by managing medical assistant schedules and monitors daily medical assistant functions. The Back Office Supervisor ensures that patients receive excellent customer service and competent care within the scope of the Medical Assistant’s role.

Compensation - Dependent Upon Experience

$28.00 - $36.40 an hour

• Retirement Savings Made Easy: Enjoy a 403(b) retirement plan with up to 4% employer matching and 100% immediate vesting—start building your future from day one!
• Comprehensive Healthcare Options: Choose from two Anthem Blue Cross PPO plans for medical, plus dental and vision coverage for you and your family.
• Employer-Funded HRA: Our Health Reimbursement Arrangement helps cover out-of-pocket medical costs, giving you peace of mind.
• Flexible Spending Accounts: Take advantage of two FSA options: Health Care FSA and Dependent Care FSA, tailored to suit your needs.
• Security for the Unexpected: We provide company-paid basic Life and AD&D Insurance, with options to enhance coverage.
• Enhanced Protection: Explore additional benefits like Hospital Indemnity, Critical Illness, and Accident Insurance, plus Protection and Pet Insurance.
• Time to Recharge: Enjoy accrued paid time off, paid holidays, and Employee Assistance Plan (EAP) access, which includes counseling, financial, and legal services, along with a vast library of online resources.
• Invest in Yourself: Benefit from our Tuition Reimbursement Program for ongoing education and growth, plus CME/CEU and license reimbursements for eligible roles.

This is more than just a benefits package—it’s a commitment to your health, well-being, and professional success!

Requirements

The successful candidate will be willing and able to:

• Greets, prepares the patient, performs vitals measurements accurately, takes patient history, and allergies, records and reconciles all prescribed medication with the patient during each visit. Inputs information into Epic EHR, and assists the Medical Provider with exams and procedures as needed.
• Prepares the exam room and work station for Medical Provider; cleans and stocks rooms in between patients.
• Administers injections and diagnostic test/referrals as ordered, including immunizations or other services ordered by the Medical Provider and documents accurately in Athena EHR.
• Ensures success of daily back office operations including Medical Assistant staffing, patient flow, visit productivity, EHR documentation, and the overall patient experience.
• Monitors and adjusts Medical Assistant schedules to ensure efficient work flow and adequate break/lunch times for staff.
• Ensures the documentation of and response to clinic equipment inspections and medication inventory monitoring including: eye- wash station, refrigerators and freezers, microscopes, sharp containers, CLIA control testing, medication quality assurance, autoclave, etc.
• Ensures clinic and laboratory equipment is maintained in accordance with city, county, state, and federal regulations.
• Manages the inventory, ordering, and supply stock maintenance of medical supplies.
• Process and resolve inquiries and complaints related to patient care services in coordination with Office Supervisor, Operations Manager, Medical Director, and CEO.
• Manages on-boarding and training of new medical assistants at the clinic level.
• Supports the Clinic Manager in hiring new Medical Assistant team members.
• Create…