Certified Peer Counselor, NOC Shift - Mobile Crisis Program

The Peer Counselor, CalMHSA Medi-Cal Peer Support Specialist for our Community Wellness Response Team (CWRT) program is responsible for the provision of field‑based direct services and provides engaging peer support in a self‑help format to individuals and their families working towards their recovery. The Peer Counselor uses their personal experiences to coach individuals and families through their wellness and recovery goals and plans.

This work will entail all aspects of field‑based service including needs for assessment, carrying out the plan of care, individual peer counseling and rehabilitation support, crisis support and referrals/linkages to more long‑term supports that promote an individual's wellness. The Peer Counselor will work independently and as part of a team and will manage their own schedule for the outreach, engagement, participant appointments, and extensive local travel that are pertinent to a participant's plan of care.

The position will adhere to all regulatory productivity/direct service expectations.

Our CWRT program operates 24/7, 365; providing in‑field response to de‑escalate and resource community members. CWRT is formerly known as Alternatives to 911. This innovative program works collaboratively with 988 and Sacramento County to provide urgent response for community members experiencing a mental health crisis to reduce the need for emergency services and provide community‑based resources.

Sunday-Thursday/Tuesday-Saturday, NOC shift (12am-8:30am)

• Ensures program offerings are welcoming, engaging, and barrier free from a peer perspective.
• Provides mentoring (responsibility modeling) and shared experience counseling to participants and families where they are in the community.
• First Outreach:
  Completes initial contact (phone, outreach, etc.) to new participants, either as part of a team or individually, to assess their initial eligibility and interest in service. Follows the approved priority system for eligibility.
• Participates and leads street and other outreach to locate potential participants or to generate program referrals.
• Participates in ongoing peer support visits with current participants on a regular determined basis according to program standards to support their continued engagement in service.
• Provides individualized peer support, peer counseling, skill‑building, and intervention based on the plan of care and individual needs of the participant as well as coordinated needs of the program.
• Provides crisis support to individuals based on emergent needs of the participant as well as coordinated needs of the program.
• Provides individualized linkages to other services based on the plan of care and individual needs of the participants as well as the coordinated needs of the program.
• Provides orientation to self‑help resources to program members based on recovery and wellness principles.
• Maintains a defined caseload of participants as indicated by the program design and team model. Works with all participants in the program flexibly when needed and based on program design.
• Maintain a complex calendar of appointments with participants, dedicated time for engagement, appointments with other providers and natural supports, etc.
• Documents all services in to progress notes and billable services according to contract and regulatory guidelines.
• Meets defined productivity guidelines set by the program.
• Works in collaboration with the interdisciplinary team by providing team coordination and collaboration.

• Draws on lived experience to maintain a professional, strength‑based, whatever it takes approach to working with an individual/family member.
• Creates safety and promotes health and wellness in a milieu setting.
• Welcomes everyone in to services using their own guided experience.
• Works well with others and behaves professionally and ethically while developing professionally.
• Works independently and as a member of a team.
• Adaptable and open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to…