PSR - Urology

Patient Services Representative 3 (MOSC
3)

The Patient Services Representative 3 is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position may also perform front office duties consistent with those of Patient Services Representative 2, per operational needs.

• Coordination of Medical Office Services (50%)
• Additional Job Functions (50%)

• High School / GED equivalent or related work experience
• Experience with practices and protocols related to medical office scheduling, insurance verification, cashiering, billing, and medical records
• Ability to accomplish a variety of concurrent assignments effectively and efficiently
• Problem‑solving skills and decision‑making skills to independently define and resolve problems within delegated authority
• Interpersonal skills to interact with patients and public with patience, courtesy, and professionalism
• Typing, writing, and bookkeeping skills sufficient for accurate record‑keeping and communication
• Knowledge of HIPAA and confidentiality, privacy, and medical record standards
• Knowledge of health‑care insurance systems and coding guidelines for accurate billing and referral documentation

• Three (3) years of customer service or call center experience
• Recent experience with EMR (EPIC) including In Basket and Work Queues
• Training or recent experience in billing, authorizations, referrals, medical terminology, and comprehensive insurance plans
• Recent experience in an outpatient medical office or front office for a clinic or physician
• Experience processing referrals or authorizations for patient services
• Previous experience in a Urology outpatient clinic
• Knowledge of UCD policies, University requisition systems, and health‑system procedures

The department provides state‑of‑the‑art medical and surgical care for pediatric and adult urology patients and conducts research and clinical trials.

• Health plans, dental and vision, paid holidays, and paid time off
• Continuing education allowance and education reimbursement program
• Work Life and wellness programs and resources
• Supplemental insurance offered (life, short/long‑term disability, pet insurance)
• Retirement benefit options for eligible roles

• Standing, walking, and sitting for up to 3 hours
• Keyboard use and repetitive motion for 3 to 6 hours
• Minimal lifting and pushing/pulling of 0‑25 lbs

• Sustained attention and concentration for 3 to 6 hours
• Complex problem solving and reasoning for up to 3 hours
• Communication skills for 3 to 6 hours

• UC Davis is a smoke and tobacco‑free campus
• Must be willing to work variable days, hours, and locations as required

• Employment contingent upon criminal background check, drug screening, medical evaluation, and functional capacity assessment
• Designation as a mandated reporter under CANRA and UC policy
• Handling of cash or cash equivalents

The final candidate who accepts a conditional offer of employment will be required to disclose any misconduct, allegations, or administrative or disciplinary proceedings within the last seven years.

UC Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

Additional EEO and Anti‑Discrimination Statements: (Use the "Apply for this Job" box below).-Discrimination