Front Office Supervisor

Description

About Elica Health Centers:

Elica Health Centers is a mission-driven Federally Qualified Health Center (FQHC) providing high-quality, compassionate care to diverse communities throughout the Sacramento area. We offer comprehensive medical, dental, behavioral health, and wellness services—regardless of income, insurance, or immigration status.

Our team is dedicated to removing barriers to care and improving lives through innovation, collaboration, and cultural humility. With clinic sites and mobile services, Elica is a trusted community partner committed to health equity.

Join us and be part of a team that’s making a meaningful impact every day.

The Clinic Front Office Supervisor oversees front office operations to ensure patient flow runs smoothly. This person will be responsible for supervising the day to day front desk administrative functions and for ensuring that clinic support staff meet Elica policies and procedures. The right candidate will create a professional and friendly atmosphere for all patients, staff and visitors and ensures that front office staff provide accurate, complete registration with excellent customer service.

Coaches employees to improved performance in the completion of their job duties and with customer service. The Front Desk Supervisor may fill in at the front desk when necessary.

The successful candidate will be willing and able to:

• Checks voicemail, answers external and internal phone calls; resolves questions as appropriate, transfers calls to the appropriate department/staff as needed.
• Checks-in patients and completes full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into Athena.
• Chart preparation to ensure all patients chart include full registration, insurance card, demographics and forms updated accordingly.
• Uses critical thinking skills to address patient intake and registration questions, correctly referring to Eligibility Workers when appropriate.
• If an Eligibility Worker is not available, checks patient eligibility on the state medical website, calls private insurances and/or Medicare to check patient’s eligibility.
• Schedules appointments and manages patients’ appointments according to the Providers schedule.
• Completes assigned tasks in personal in-box and workflow dashboard in-box.
• Collects payment from patients at time of registration as well as additional payments needed after the visit. Reconciles transactions for cash each time cash is used for payment.
• Submits daily/regular reports and schedules to Supervisor and/or Manager as assigned.
• Demonstrates knowledge of Special programs including Every Woman Counts, Elica’s Sliding Fee Discount program, Vaccines for Children, Children’s Health and Disability Program and other special programs so as to appropriately support each patient’s enrollment.

• High School Diploma or Equivalent
• Current CPR/BLS certification required
• Knowledge of the functions of a community health clinic
• Ability to work independently in a fast-paced, medical office environment with frequent interruptions, public contact, and occasional crisis situations
• Proven ability to effectively communicate, verbally and in writing, with all levels of clinic staff
• Team-oriented and able to work collaboratively with staff.

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.…